
A marketing agency spent three months building an AI agent to automate client reporting. The demo was impressive — it pulled data from six sources, wrote summaries in the client's preferred tone, and generated charts that actually looked good.
They shipped it on a Monday. By Wednesday, the agent had sent the same report to two different clients — with the other client's data in it. The developer had forgotten to isolate user sessions. Three months of work, undone by something that had nothing to do with AI.
This story is more common than you'd think. Over 40% of AI agent projects fail, and the reasons are almost never about the model being too dumb. They're about the infrastructure around the model being wrong. (We've written about why AI implementations fail before — this post goes deeper into the specific failure modes.)
Here are the seven mistakes that kill agent projects — and what to do instead.
Sin 1: Treating a System Like a Script
Every agent starts as a simple script. A few API calls, some prompt templates, maybe a hundred lines of Python. It works on your laptop. Someone says "can we ship this?"
That's when the trouble starts.
Suddenly you need authentication, user sessions, error handling, rate limiting, a queue for long-running tasks, a way to cancel jobs, a way to retry failed ones, cost tracking, and logging. Your 200-line script is now 2,000 lines of infrastructure code with an AI call buried somewhere in the middle.
The mistake isn't starting with a script. The mistake is not recognizing the transition point. The moment you're serving more than one user, you're building a distributed system. The sooner you accept that, the better your architecture will be.
The fix: Before you ship anything, ask "what happens when two people use this at the same time?" If you don't have a good answer, you're not ready to ship.
Sin 2: Forcing Agents into Request-Response
Traditional software works like a conversation: you ask, it answers. Request in, response out, done.
AI agents don't work that way. They think, they call tools, they change direction, they sometimes spawn other agents to help. Some tasks take seconds. Others take minutes. A few take hours.
When you force an agent into a request-response pattern, you get timeouts. Or worse — you get users staring at a spinner for four minutes wondering if the page is broken.
The fix: Design for background execution from the start. Let the user submit a request, show them progress updates, and deliver the result when it's done. Think of it like ordering food at a restaurant, not like using a calculator.
Sin 3: Ignoring Persistence
Demo agents start fresh every time. They don't remember previous conversations. They don't save their work. If the process crashes halfway through, everything is lost.
Production agents need memory. They need to pick up where they left off. They need to save intermediate results so a failure at step 8 doesn't mean re-doing steps 1 through 7.
Without persistence, every run costs the same as the first run. With it, the agent gets faster and cheaper over time — building on previous work instead of starting from scratch.
The fix: Before building anything, answer these questions: What state does the agent need to remember between sessions? What happens if the process crashes mid-task? Can the agent resume, or does it start over? If the answer to that last question is "start over," you have a persistence problem.
Sin 4: Ignoring Multi-Tenancy
This is the sin that killed the marketing agency's reporting agent. User A's data leaked into User B's report because the system wasn't designed to keep users separated.
In simple systems, you pass a user ID and filter everything by it. In agent systems, you have to isolate sessions, memory, knowledge bases, cached results, tool outputs, and vector search results. Miss one of those, and you have a data leak.
The fix: Create a checklist of every resource your agent touches and verify that each one is scoped to the user. Sessions, conversations, documents, search results, cached outputs, uploaded files — all of it. Then test it by running two users simultaneously and checking that nothing crosses over.
Sin 5: Letting the Agent Do Whatever It Wants
Looking up a customer's order status? Fine, let the agent do it.
Issuing a $5,000 refund? That's a different conversation.
Most agent projects don't distinguish between actions that are safe to automate and actions that need a human in the loop. If you've read about how to secure your AI agents, you know this is the number one source of real-world incidents. The agent either does everything automatically — which is terrifying — or nothing automatically — which defeats the purpose.
The right approach is a policy layer. Some actions are free (read data, look things up, draft a response). Some actions need user approval (send an email, update a record). Some actions need admin approval (process a refund, delete data, modify pricing).
The fix: Categorize every tool your agent can call into three buckets: auto-approve, user-approve, admin-approve. When the agent hits an action that needs approval, it should pause, save its state, wait for the green light, and then resume — not restart from the beginning.
Sin 6: Assuming Scale Is Easy
"It works on my laptop" is not the same as "it works for 500 users."
Agents are stateful. They hold context in memory while processing. Cloud infrastructure assumes statelessness — any server can handle any request. These two assumptions fight each other.
The gap shows up in strange ways. The agent works perfectly on one server. You add a second server for load balancing. Now half the requests can't find their session state because it's on the other server. Sessions drift. Context disappears. Users get bizarre responses because the agent lost its train of thought.
The fix: Store all agent state in a shared database from day one. Not in memory. Not in local files. In a place that any server instance can reach. This is standard practice for web applications, but agent developers often skip it because the single-server version "works fine."
Sin 7: Confusing Watching with Controlling
Observability — logging, tracing, metrics — is important. You need to know what your agent did and why. But observability is backward-looking. It tells you what went wrong after it already went wrong.
Trust is forward-looking. It constrains what the agent is allowed to do before it does it.
Logging everything doesn't prevent the agent from sending an embarrassing email to a client. Input validation, output checking, guardrails, and confidence thresholds prevent that.
The fix: For every agent action, build two things: a monitor (logs what happened) and a guardrail (prevents bad things from happening). Monitors tell you what went wrong. Guardrails stop it from going wrong in the first place.
The Pattern Behind All Seven
Look at the list again. None of these sins are about AI. They're about systems engineering. State management. User isolation. Execution policy. Infrastructure.
The uncomfortable truth is that building an AI agent that works is easy. Building one that works reliably, safely, and at scale requires the same skills that have always mattered in software engineering — just applied to a new kind of system.
The businesses that succeed with AI agents won't be the ones with the cleverest prompts. They'll be the ones that treat agent development like real software engineering, with all the boring infrastructure work that implies. If you want the remediation side — what to actually build to prevent these sins — read The AI-Ready Checklist. The sins tell you what goes wrong. The checklist tells you what to build.
A Quick Self-Assessment
Before your next AI agent project, run through these questions:
- What happens when two users hit the system at the same time?
- What happens when a task takes longer than 30 seconds?
- What happens when the process crashes mid-task?
- Can one user's data appear in another user's results?
- Which actions should the agent be allowed to take without asking?
- What happens when you add a second server?
- How do you prevent the agent from doing something harmful before it does it?
If you can answer all seven clearly, you're in good shape. If you can't answer even one, you've found your next priority.
Building AI agents for your business? Our AI Agent Setup service handles the infrastructure so you don't have to learn these lessons the hard way.
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